JL Formulations returns policy

Items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper -resistant seals, packaging and any cellophane intact and unopened and must be returned within 30 days of order date.
If you wish to return an item for a refund/replacement, send the items back to the below address. If you no longer have your invoice, please include an explanatory note quoting your order number and reason for return.
For Products that arrived damaged we will offer you a replacement as soon as we receive the damaged product back. Alternatively a full refund of the monies already paid upon return of the original item.
In the rare incident that the wrong Product has been delivered we will dispatch the correct Product as soon as we receive the incorrect product back. If the original Product is no longer required we will offer a full refund, upon return of the item delivered in error.
In order for us to receive Products back undamaged we recommend that you return them in the original packaging. We reserve the right to withhold a refund where inadequate packaging has been used.
Products must have been purchased directly from JL Formulations via our www.jlformulations.com or Call Centre. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
Products must be returned within 30 days of order date*.
Original shipping and handling charges are non-refundable.
In order for us to receive Products back undamaged we recommend that you return them in the original packaging. We reserve the right to withhold a refund where inadequate packaging has been used.

What if I have an allergic reaction to a product?

Very occasionally people have reactions to certain products they haven’t used before. Please read the manufacturers leaflets which come with most cosmetics and creams to see if they are likely to cause you a problem.
In all cases we recommend you visit your doctor in the first instance. We have a special form that needs to be filled in if you do have a reaction to any products.
For further information, to be sent the required form or for further assistance please contact us using the form below and we will respond as soon as we can.
Items must be returned within 90 days of order.